First, try and do a password recovery which is located on the BrightLocker home page.
You will be asked to enter the email address you used when creating the account and click "Send Email". An E-Mail will be sent to that address containing a link to reset your password. Be sure to check your spam folder, or any special folders like "Social" and "Promotions" in gmail.
If you are unable to recover your account by using the step above, please contact BrightLocker Customer Service by clicking on the green submit a request link.
Fill out the request form.
Please understand that the account verification process can take 24-48 hours to complete. The information that you provide is carefully reviewed by our specialists. For security purposes, you may be asked for additional information to help with the verification process. We take the protection of our accounts very seriously.
If you are having trouble with any particular question, it is more valuable to estimate or mention anything that you remember, rather than skipping a question completely.