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REPORT THE UNAUTHORIZED CHARGES AS SOON AS YOU SEE THEM

 

It might sound obvious, but the faster a fraud is reported, the faster we can take precautions to reverse the charges and to re-secure your card. Check your credit card statement at least once a month to ensure that you catch any unwanted charges before it's too late!

 

 

IDENTIFY UNAUTHORIZED CHARGES

 

If someone is using your card to buy BrightLocker Gold, we will do our best to help! Let us know by contacting us by selecting the "Contact Us" tab above with the following information:

 

  • Last 4 digits of the card
  • Expiration date of card
  • Full Name as it appears on the card
  • BrightLocker account associated with the charge
  • Dates of transactions
  • Amount of purchase
  • Transaction ID, if available

 

Once we are able to confirm the above details in our billing system, we can quickly suspend the account using the card to prevent further charges and refund all purchases made.  The money will be returned to you within 3-5 business days.

 

Alternatively, we suggest you notify your credit card company immediately. Many companies have toll-free numbers and 24-hour service to deal with such emergencies.

 

Here are some contact numbers for the most popular credit card companies:

  • American Express 1-800-992-3404
  • Visa 1-800-847-2911
  • MasterCard 1-800-627-8372
  • Discover 1-800-347-2683

 

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