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Bans on an account are administered by BrightLocker personnel for violations of our Terms of Use. Bans are a permanent account closure, and when we apply a Ban to an account, it prevents login to the BrightLocker website. If your account has been banned, you should have received an email from BrightLocker Customer Service with additional details.


It is our vision at BrightLocker to create an enjoyable environment where our fellow gamers feel free to interact and have fun. As such, we take inappropriate behavior on the platform very seriously. Disruptive or inappropriate behavior will not be tolerated.


  • For more information on our Terms of Use, click here.
  • For more information on what behavior is considered inappropriate on BrightLocker, click here.


If your BrightLocker account has been closed due to a violation, you may appeal the penalty by submitting an email to


Before you submit an appeal, review the following:


  • We rarely overturn suspensions and bans


  • The account holder is responsible for the account's behavior. Penalties are applied regardless of who controlled the account at the time of suspension. Extenuating individual circumstances will not lead to the removal of a penalty


  • Repeated or abusive appeals will not help your case. Appeals sent after a final review may be ignored.


These policies may seem harsh, but they are in place to secure a friendly atmosphere and experience for everyone using BrightLocker products. Thank you for respecting our position.



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