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Suspensions are administered by BrightLocker personnel for violations of the Terms of Use. If your Account has been suspended, you should have received an email from BrightLocker Customer Service with additional details.


When a suspension is applied to an Account, it prevents login to the Brightlocker website for up to a week in duration. BrightLocker aims to create an enjoyable environment for all gamers to interact and have fun. As such, inappropriate behavior on the platform is taken very seriously. Disruptive or unlawful behavior will not be tolerated.


  • For more information on our Terms of Use, click here.
  • For more information on what behavior is considered inappropriate on BrightLocker, click here.


If your BrightLocker Account has been suspended or closed due to a violation, you may appeal the penalty by submitting an email to


Before you submit an appeal, please note:


  • BrightLocker rarely overturns suspensions


  • The account holder is responsible for the Account's behavior. Penalties are applied regardless of who controlled the Account at the time of suspension. Extenuating individual circumstances will not lead to the removal of a penalty


  • Repeated or abusive appeals will not help your case. Appeals sent after a final review may be ignored.


These policies may seem harsh, but they are in place to secure a friendly atmosphere and experience for everyone using BrightLocker products. Thank you in advance. 



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